FAQ

Prodigio's FAQ:

  1. How much does Prodigio cost?
  2. Does Prodigio offer a free paperTrading account?
  3. Is Prodigio a brokerage firm?
  4. What is the minimum deposit required to open an account?
  5. How do I install the Prodigio platform?
  6. Does Prodigio provide for an Auto Update when logging in?
  7. How do I Un-Install and Re-Install the most recent Prodigio build version?
  8. What are the Prodigio Executing Broker's Margin Requirements?
  9. What are the preferred Prodigio Executing Broker commission rates?
  10. What is a pattern day trader?
  11. Is Prodigio available for Non-US Residents?
  12. Can I use Prodigio with another broker?
  13. I get an error message when I try to download the Prodigio trading platform. Why?
  14. Does Prodigio charge for its platform and or market data?
  15. Does Prodigio offer education, training classes or training videos to learn the software?
  16. What is Automated trading and can Prodigio trade Automated?
  17. Is Prodigio like a stock screener?
  18. Do I have to trade myself using this system?
  19. Can I run more than one Prodigio strategy at a time?
  20. Can I initiate my own intraday trades on the platform?
  21. Do I need to know programming to use Prodigio?
  22. What are my computer's minimum requirements to run the Prodigio platform?
  23. I don't see any trades being put on. What's wrong?
  24. Which firewall ports should I open to allow Prodigio to connect?
  25. When I try to download the Prodigio trading software on my computer at work through a network I get an error message. What can I do?
  26. How do I reset my paperTrading account?
  27. How do I change my Prodigio Password?
  28. Can I download Prodigio on multiple computers at no charge?
  29. Can I change the font size, style or bacground color in the Prodigio platform?
  30. How can I mute the sounds in Prodigio?
  31. Can I create my own symbol list?
  32. Does Prodigio support multi-chart layouts?
  33. Why isn't my Strategy working in Auto Trading?
  34. What do I do if I cannot find my question in these FAQs?

 

How much does Prodigio cost? 30 Day Free Trials are absolutely FREE and come with real-time data - No Credit Card Required.

License subscriptions (excluding the initial 30 day Free Trial) requires both; a Software license subscription monthly fee that best fits your trading need, plus, a Real-time Exchange Market Data Fee. Please note: "Real-time Exchange Market Data Fees are mandated "pass-through" fees national Exchanges charge that are paid by the individual subscriber and or user (a subscriber user is either; a Non-Professional user, or, a Professional user, but never both) who are the end recipients or subscribers of real-time Exchange Market data". See Prodigio Subscription Fees.

Prodigio platform software including Exchange fees will remain FREE for clients "trading" on the Prodigio platform who have selected one of our Participating Preferred Brokers and who meet the minimum trade activity criteria. To help explain what and or why you may consider using a participating preferred broker (PPB), this will explain as follow. A "Participating" Preferred broker is different than a Preferred broker only in that a Prodigio trading client, when using one or more select Participating Preferred broker(s), may qualify to receive the Prodigio platform software at no-charge provided the Prodigio client meets all minimum trade activity criteria defined. Essentially, a PPB broker may assist qualified Prodigio client accounts by helping underwrite or cover the applicable platform fees.

To take a FREE Trial simply click here. If you have a Prodigio or account set up question please contact our customer service team for more information and assistance at 1-610-552-0099 or email Support@Prodigiorts.com Back To Top

Does Prodigio offer a free paperTrading account?
Yes. Prodigio platform accounts support Live trading for qualified funded accounts. Each account is accompanied by a paperTrading account, which includes free real-time data, "complete and total access” to the entire Prodigio suite of trading analytic tools, and are accompanied with a $100,000 paperTrading account to learn-n-trade until you are ready for live trading.
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Is Prodigio a brokerage firm?
No. The Prodigio platform software is meant to provide users with a highly interactive educational and informational subscriber-based service experience. The Prodigio Integrated platform software will soon become available via preferred Prodigio Licensed Executing Broker affiliates (preferred brokers). Expected delivery date late September 2013.
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What is the minimum deposit required to open an account?
There is no set deposit minimum. Each Prodigio Licensed Executing Broker affiliate (preferred broker) requires its own minimum funding deposit. Deposit minimums can vary between $1,000 - $2,500 to open a cash account and $2,000 - $3,500 to open a margin account. Funding is not required for taking a FREE Trial. Simply visit www.prodigiorts.com and click the Sign Up Now button to get started.
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How do I install the Prodigio platform?
You will first need to register by completing a brief registration at no charge. Click here to get started.

  • Once you are registered to access Prodigio you will simply be required to Download Prodigio. Under the "Download Prodigio" tab click "Install Prodigio" to start the installation and click “Run or Save File”. The installer download can take anywhere from a couple of minutes to half an hour depending upon the speed of your connection.
  • Once the download has completed the Prodigio installation wizard will start automatically. Follow the instructions and click “Next”, “Install”, and “Done” when so prompted. Only advanced users should change any of the options from the defaults selected by the installation wizard.
  • Once you have clicked “Done”, the installation process will be complete. You will now have an icon labeled Prodigio that displays the Prodigio logo on your desktop. If you see this icon you have successfully completed the installation process. You are ready to login.
  • Note: You do not need to install any other software. A Java virtual machine is included with this download.

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Does Prodigio provide for an Auto Update when logging in?
Yes. Prodigio will automatically update upon launching the platform when an update available.
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How do I Un-Install and Re-Install the most recent Prodigio build version?
For a step by step tutorial on how to uninstall and reinstall Prodigio please click here
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What are the Prodigio Executing Broker's Margin Requirements?
Due to increased market volatility, margin requirements are subject to change at any time between Prodigio Licensed Executing Broker affiliates (preferred brokers). Please contact your preferred Prodigio Licensed Executing Broker's affiliate's customer service department for more informationand assistance.
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What are the preferred Prodigio Executing Broker commission rates?
Each preferred Prodigio Executing Broker affiliate (preferred broker) sets its own commission rates. Commission rates can vary between Executing Brokers. For more brokerage account information please contact your preferred Prodigio Executing Broker's affiliate's customer service department for more information and assistance.
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What is a pattern day trader?
Effective September 28th, 2001 the NYSE and FINRA (formerly NASD) imposed a $25,000 minimum equity requirement for 'pattern day traders.' Consistent with the new margin rules, if a customer's margin account falls under $25,000 and the customer has opened and closed positions on the same day three times within five days, the customer will not be allowed to open new positions until the $25,000 requirement is restored. Additionally, for a designated 'pattern day trader' account, the customer is allowed on any day to open new positions up to a total of the account's Day Trading Buying Power (defined as four times account equity less maintenance margin requirements). The rule requires orders exceeding Day Trading Buying Power to be rejected.
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Is Prodigio available for Non-US Residents?
Yes. The Prodigio platform is available at NO CHARGE to qualified account holders. To take a FREE Trial simply visit www.prodigiorts.com and click the Sign Up Now button. Each preferred Prodigio Executing Broker affiliate (preferred broker) establishes its own client account governance and can vary by Executing Broker affiliate. For more information on this important brokerage account question, please contact your preferred Prodigio Executing Broker's affiliate's customer service department for more information and assistance.

Prodigio values your continued interest in accessing the Prodigio trading platform. To assist international clients Prodigio will offer complete access to the Prodigio platform and its entire suite of professional analytic tools for a trial period of time. Following the trial period, non qualified international clients and or non qualified funded accounts will have access to retain the Prodigio platform analytics indefinitely by way of nominal platform market data license fee to cover applicable real- time data fees imposed by national exchanges. Please note, non qualified client accounts may have complete access to the Prodigio platform, such access will exclude live trading access only.
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Can I use Prodigio with another broker?
Yes.
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I get an error message when I try to download the Prodigio trading platform. Why?
Some types of antivirus/firewall software do not recognize our developer's license ID which may prevent Prodigio's installer from downloading onto your computer. You may need to open the antivirus/firewall software settings and allow Prodigio to download. You can also try downloading the zip file here:Prodigio.zip
If you require assistance please call Prodigio support at 610-552-0099 or contact us via Support@Prodigiorts.com.
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Does Prodigio charge for its platform and or market data?
The Prodigio platform including real-time market data is available at NO CHARGE during the FREE trial period. Subscribers of Prodigio's real-time platform including non-funded and or non-active accounts may continue to utilize the Prodigio platform analytics and may incur a Platform subscription fee covering, the software license fee and applicable real-time market data license and exchange fees. "Qualified" subscriber account holders may be exempt from the Platform subscription fee with select brokers.
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Does Prodigio offer education, training classes or training videos to learn the software?
Yes. The Prodigio platform offers a comprehensive How-to library within the Prodigio platform’s “Learning Center” tab. In addition you may access How-to archives at www.prodigiorts.com under the site’s “Video Archive” tab. Should you have specific questions on Prodigio training please contact Support@Prodigiorts.com for assistance.
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What is Automated trading and can Prodigio trade Automated?
Automated trading, also sometimes referred to as Algorithmic trading, is the use of an electronic trading platform for entering specific trading instructions and orders with an algorithm, strategy or rule type which can execute pre-programmed trading instructions whose variables may include timing, price, or quantity of the order, or in many cases initiating the order without human intervention. Prodigio is a sophisticated platform that is capable by client initiative, of intelligently scanning thousands of ticks, quotes, and market events; using this data to identify buy and sell opportunities; initiating trades, managing potential profits and risk, and exiting the position all entirely without human interaction, if client activates this action.
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Is Prodigio like a stock screener?
Yes. Prodigio’s “TradeVision” tab offers investors and traders one of the most sophisticated computational analysis database that is capable of intelligently scanning thousands of ticks, quotes, prices and market events; using this data on a muti-layer basis to identify buy and sell opportunities in real-time.
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Do I have to trade myself using this system?
No. You may either choose to place trades on your own manually, using Prodigio’s acclaimed user-friendly Order Management and/or Active Trader tab , or you may choose to use Prodigio for automated trade and/or trade management assistance. Please note that you may at any time add, delete, or change an open trade order using Order Management such as setting targets, stops, and exiting trades should you choose to do so.
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Can I run more than one Prodigio strategy at a time?
Yes. Prodigio allows you to select one or more automated strategies at the same time and set them as your default.
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Can I initiate my own intraday trades on the platform?
Yes. Prodigio's Wizard Lab will offer traders the very best in do-it-yourself, drag-n-drop point-n-click strategy development with no need for users to know or learn scripting languages. See our Prodigio Learning Center for the Wizard Lab Overview video.
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Do I need to know programming to use Prodigio?
No. Prodigio is a trading platform environment, and is geared toward traders not programmers. The Prodigio platform will allow you to place a trade or enable custom trading pre-built or custom strategies without ever having to write any code.
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What are my computer's minimum requirements to run the Prodigio platform
Make sure that your system has the following resources:

  • Operating System - PC: Windows XP or later - MAC: OS 10.4 or greater
  • Processor - 1.5 GHz or faster
  • Memory - 1 GB free or more
  • Hard Drive Free Space - 1 GB
  • Internet Connection - Broadband Connection or greater
  • Video Resolution - 1024 x 768 or greater
  • Firewall Ports 7011, 7012 and 443 must be open.
  • Our software requires a valid Java Runtime Environment(JRE) to run correctly. For PC users, the JRE is automatically downloaded during the Prodigio installation process. For Mac users, the JRE is included with your operating system.


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I don't see any trades on my account. What's wrong?
Prodigio runs real-time scans every second of the trading day beginning at 9:30am EST through 4:00pm EST/ 8:30am CST through 3:00pm CST. Prodigio trades are not scheduled systematic trades with certain trade number requirements. Here are a few checks to be sure that you are ready to receive trades:

 

  • Trades may only occur during market hours during normal trading days.
  • Most trade alerts occur more frequently during the morning hours of 9:35am EST to 12:30pm EST. However, fewer trade alerts occur during the afternoon session of 12:30pm EST to 3:30pm EST.
  • Be sure that you have selected one (1) or more trade strategies to run found under the TradeOptics tab or the automated strategies RTS Strategies. If you are seeking to run the RTS Strategies, please be sure to have enabled the RTS Auto Trading button.
  • Some strategy methodologies are very specific. You may have made legitimate strategy selection(s) but no trade set-ups match your strategy selection today. Often when a user desires more trade set-ups, two (2) or more strategies selections are best made.


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Which firewall ports should I open to allow Prodigio to connect?
A firewall is simply a program that blocks certain types of Internet traffic to and from a computer or network. Configure your firewall to allow traffic on ports 7011, 7012, and 443.
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When I try to download the Prodigio trading software on my computer at work through a network I get an error message. What can I do?
You are most likely being blocked by a firewall. Contact your computer system administrator regarding software permissioning and firewalls and then call our tech support at 610-552-0099 or contact us via email at Support@Prodigiorts.com.
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How do I reset my paperTrading account?
Log into Prodigio and left click on the "Settings" button located at the top of the platform. Once the Risk Settings panel has opened, left click on the "Reset Account" button then select OK.
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How do I change my Prodigio Password?
Click here to change your password..
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Can I download Prodigio on multiple computers at no charge?
Yes. You are permitted and welcome to download and install the Prodigio platform software on as many computers as you would like. However, each account allows only one login at a time. You cannot log on to the Prodigio platform from two separate computers at the same time. This would require obtaining two separate accounts. To download the Prodigio platform software on another device, simply click here or visit www.prodigiorts.com and select the Download Prodigio tab. Under the Download Prodigio tab simply click "Install Prodigio" for your respective operating systems to download your FREE platform. Click here for a step by step tutorial.
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Can I change the font size, style or bacground color in the Prodigio platform?
You can change the font size, style and back ground colors of the charts only within the Prodigio platform. Log into Prodigio and go to the Chart TraderPro panel. Once you are in Chart TraderPro, expand the side bar menu located on the left side of the chart and then select the "Style Settings" button.
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How can I mute the sounds in Prodigio?
Log into Prodigio and left click on the "Settings" button located at the top of the platform. Once the Risk Settings panel has opened, left click on the speaker icon located at the bottom of the Risk Settings panel then select ok. Repeat these steps to un-mute.
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Can I create my own symbol list?
Yes. Log into Prodigio and go to the "Quotes" panel. Once you are in the Quotes panel, left click on the grey gear icon that is located just to the right of the symbols list drop down menu. This will open up the Symbol List Editor that will allow you to create your customized watch list. For a step by step video tutorial click here and select the chapter titled "Create Your Own Quotes List" to learn more.
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Does Prodigio support multi-chart layouts?
Yes. Prodigio gives the user the ability to create multi-chart layouts as well as panel-in-panel layouts for complete layout customization. Click here for a step by step video tutorial.
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Why isn't my Strategy working in Auto Trading?
There are four components that work together which make Prodigio's automated system so powerful. The user needs to verify that each and every one of these components is configured to their exact specifications. These four components are: Wizard Lab, Risk Management, Automated Trading and the Auto Trading Enable buttons. Watch the video titled "How to use Auto Trading" to learn more or click here to view the Auto Trading Checklist
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What do I do if I cannot find my question in these FAQs?
Send us an email to Support@Prodigiorts.com or call us at -610-552-0099.
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